Returns & Warranty

You’ll love Feet&Feet products or your money back!

If for any reason you’re not happy with your purchase, Feet&Feet offers a 14 day money back guarantee (minus shipping costs) on all unused products (with their original packaging) offered for sale on our site. This applies to domestic and international customers.

To schedule a return, just get in touch with us within 14 days of receiving your order. For information regarding defects or non-conformity of the product itself after 14 days, please read our warranty policy.

100% Satisfaction Guaranteed!

Returns on Used Products

Due to hygiene reasons, there are certain products we cannot offer refund or exchanges for if they have already been used.

We do our best to include as much information as possible within our product descriptions to ensure that there's no confusion, but if you have any questions that haven't been answered, please just contact us and we will aim to respond within 1 working day.

Cancellation & Returns on Overseas Orders

Some of our products come directly from our suppliers in China and usually take 10-20 working days to arrive. This will always be stated in the product listing.

Due to the longer delivery times, we cannot cancel these orders once placed. If you no longer want your order and would like a refund, please return the product to us once you have received it.

Please Note: If you feel that you cannot wait this length of time for it, please do not order the item.

2 Year Warranty

Feet&Feet products offered for sale on our site or sold by us on any partner websites are covered by our 2 year warranty starting from the date the consumer receives the products. This covers defects or non-conformity of the product itself.

If the consumer receives a product sold by us that is found to be faulty or not as described, consumers have the right to return the product in question to Feet&Feet to be replaced or refunded at no extra costs.

  • Consumers must inform Feet&Feet of any defect or non-conformity of their purchased products within 7 days of the date the fault occurred by writing to the email address: sales@feetfeet.co.uk

If a replacement product is not readily available, then consumers are entitled to terminate the purchase and receive a full refund of the product price and original delivery costs. This refund will be issued within 7 working days of Feet&Feet receiving the defective products.

  • We will check the returned products to verify any defects or non-conformity described by the consumer, and may return the products to the consumer if no faults exist.
  • Products bearing the Feet&Feet brand that are purchased from any other sellers cannot be refunded or replaced unless sold by Feet&Feet itself.

Disputes

We try to do everything possible to ensure our customers are well informed before making a purchase. We always encourage our customers to contact us if there are any disputes.

 However, if for any reason, you believe we’re being unfair or unreasonable before or after you make your purchase, you have the choice to contact the Online Dispute Resolution Platform and they may help you resolve your issue.