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Returns & Warranty

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, we're here to help.

Feet&Feet offers a 30-day money-back guarantee on all unused products purchased through our website. This policy applies to both domestic and international customers.

To be eligible for a refund, your item must:

  • Be returned within 30 days of receiving your order.
  • Be unused and in its original condition.
  • Include all original packaging.

Please note that original shipping charges are non-refundable.

How to Start a Return

You can initiate a return at any time within 30 days of receiving your order by:

Please include your order number when contacting us so we can process your return as quickly as possible.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping.
If you've received a faulty, damaged or incorrect item, please contact us before returning it so we can arrange the appropriate resolution.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refunds are issued to your original payment method.

Used Products

For hygiene reasons, we cannot accept returns or offer refunds or exchanges on products that have been used, unless the item is faulty.

We work hard to provide detailed product descriptions, specifications and images so you can make an informed purchase. If you're unsure whether a product is right for you, please get in touch before ordering - we're happy to help and aim to respond to all enquiries within one working day.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 3 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the damage or incorrect item.

We'll investigate the issue promptly and work with you to arrange a suitable resolution.

Overseas Supplier Orders

Some products are shipped directly from our overseas suppliers and typically take 10-20 working days to arrive. Where applicable, these extended delivery times will always be clearly stated on the product page.

As these orders begin processing immediately, they cannot be cancelled once placed.

If you decide you no longer want the item after it has been delivered, you're welcome to return it to us in accordance with this Returns Policy for a refund, provided it is unused and meets the eligibility requirements above.

If you need your order sooner than the stated delivery time frame, we recommend choosing an alternative product before placing your order.

Faulty Products

If your product develops a fault or does not conform to the expected quality after the initial return period, please refer to our Warranty Policy for further information.

2-Year Warranty

All Feet&Feet branded products purchased directly from our website or through one of our authorised partner websites are covered by our 2-year warranty, beginning on the date you receive your order.

Our warranty covers manufacturing defects and products that are faulty or do not conform to their description under normal use.

Making a Warranty Claim

If you believe your product is faulty or has developed a manufacturing defect, please contact us by emailing sales@feetfeet.co.uk.

To help us assess your claim as quickly as possible, please include:

  • Your order number.
  • A description of the fault or issue.
  • Photographs or videos where applicable.

Depending on the nature of the issue, we may ask you to return the product for inspection before approving your claim.

Warranty Resolution

Once we've inspected the product and confirmed that the issue is covered under our warranty, we'll provide an appropriate remedy at no additional cost to you.

This may include:

  • Repairing the product (where appropriate).
  • Replacing the product with the same or an equivalent item.

If the product is found to be faulty within our 30-day Returns Policy, and a replacement is not available, you may instead choose to receive a full refund, including any original standard delivery charges.

If we determine that the product is not faulty or the issue is not covered by the warranty, we may return the item to you.

Products Purchased Elsewhere

Our warranty applies only to Feet&Feet branded products purchased directly from Feet&Feet or through one of our authorised sales channels.

If you purchased your product from another retailer or marketplace seller, please contact the original seller regarding your warranty claim.

Dispute Resolution

We want every customer to have a positive experience with Feet&Feet and will always do our best to resolve any concerns fairly and promptly.

If you have a question or are unhappy with any aspect of your purchase, we encourage you to contact us first. Our team will work with you to find a fair solution as quickly as possible.

If we are unable to resolve your complaint, you may be able to use an independent dispute resolution service where available under the consumer protection laws applicable in your country.

Statutory Right of Withdrawal

If you wish to exercise your statutory right of withdrawal, please complete our Withdrawal Request Form. Once we receive your request, we'll provide instructions on the next steps.

Putnams Terms

For products made by Putnams, please adhere to the following terms.

Unwanted Products

Return the product within 14 days of receipt in its original packaging and un-used condition. Some items arrive in pre-sealed bags for hygiene purposes and cannot be returned once opened.

Return costs are at your own expense and it’s recommended that you obtain proof of postage. You are responsible for the goods until they reach us so it’s essential that you package them appropriately to ensure they are returned in perfect condition.

Damaged/Faulty Products

Damaged or faulty products must be reported to us via email within three days upon receipt of the product. Claims reported after this point will not be accepted. Please include as much information as possible, including any relevant images of the fault.

Where possible, Putnams will repair or replace faulty goods, depending on the extent of the damage and stock availability. Redelivery will be at our own expense. We do not offer a returns or collection service in this situation.